- To be an active participant in your medical care.
- To follow the treatment plan agreed upon by you and your physician / NP / PA.
- To respect our staff members and restrain from using foul or threatening language.
- To respect other patients and visitors in our office.
- To conduct yourself within the rules of CFM during your appointments and when communicating with our staff.
- To give complete, accurate, and truthful information about your present condition, past illnesses, and previous medical appointments.
- To be honest about the medications that you are taking and have been prescribed in the past.
- To keep us informed of any visits to the emergency room or other medical offices.
- To only use our office and those we refer you to for non-emergent medical care.
- To discuss any grievances with the appropriate staff member, in a private room and not in the waiting room or hallways.
- To share with us not only our shortcomings but also our strengths.
Despite our attempts to provide you with competent care, we are aware that we are human beings and that at times we might fall short of your expectations. Such occurrences should be rare and not repeatable. If we have failed to keep our promises and responsibilities, we encourage you to share your concerns with the Office Manager.
If your concerns are not addressed by her, then please schedule an appointment to discuss this with the Medical Director, Dr. Ted J. Triana. We are confident that you will not have to schedule an appointment with him to discuss non-medical issues.